Most days start the same… you’re greeted by the shop dogs who are always happy to see you, especially if you have food for them! They come rushing towards you for a hug as they follow you into the shop!
First things first, the animals need attention, so only after giving them some love and fuss it’s time to start opening up the shop for the day. Music on, computers booted up, check-in files ready for today’s arrivals, check! Classroom allocations, course allocations, tables and chairs nice and tidy, check! Hot tea and coffee on the boil and cold water ready and waiting for when the customers and other members of staff to arrive, check! Time to open the doors!
From then on our main tasks revolve around the instructors and dive masters; making sure they have what they need for their day of diving and teaching. Our most important task though, is meeting and greeting our lovely customers. We work very hard to ensure that their needs are met and that they are aware of their daily schedule if they are doing a course, and that fun divers are aware of all the trips we are running. We also rent out snorkel gear, advise on dive equipment, and recommend dive sites and pretty much everything else – from the best restaurants on Koh Tao to where to get a tattoo! This is by far our favourite part of the job, we love meeting people from all over the world and from all different walks of life. It is a very social job, and we are all lucky enough to have met some fantastic people who still stay in contact and return to Master Divers each year.
Once all the diving staff and customers are organised, whether out on the boat or studying in the classrooms, it’s time to catch up on the paperwork, office admin and finances; making sure the customers details are inputted correctly into the system and their accounts are up to date, making sure emails are answered and the weekly dive site schedule is up to date, updating the board with the next set of bookings, processing PADI certifications, and updating all of our various spread sheets. Before we know it the afternoon boat is back, so we must be ready with the next round of hot and cold drinks. This is usually our busiest time of day, as we are dealing with sign-ups for the following day’s boat and organising boats, tanks, groups, staffing and scheduling.
At the end of the day, we make sure all of the customers’ accounts and paperwork are up to date, before cashing up, powering everything down and closing up. One last fuss and feed of the animals and then its home time – usually via our café and beach bar, Coconut Monkey, for a relaxing drink to watch the sun set before heading off. Another satisfying day at work in paradise 🙂